Our new feature to help you track when we will arrive to complete a repair is now live. 

How does it work? 

On the day of your repair, you will receive a text message giving you a time window for when the repair will take place.

When your repair is the next job for our operative who will be carrying it out, you will receive another text to let you know that they are on their way. You will receive a link which will allow you to track the location of the operative and what time they will arrive at your home when they are ten minutes away.

After your repair is completed, you will receive a short survey by text, which will give you the chance to review your experience. 

Please note that whilst we are introducing this for a wide range of repairs, this feature will not be available for some repairs, and may be impacted by poor mobile phone signal, which can be common across the region. We can also only offer this to customers we have a mobile phone number for, so please make sure you let us know your up to date mobile phone number.

We would like to make customers aware that you may receive more texts than usual relating to your repairs, including some texts which will be similar. We are working to resolve this, and thank you for your patience if you do experience an increase in the number of texts you receive from LiveWest.

View our FAQ's for this new feature. 

Reporting repairs

If you are not already signed up to our customer portal, it only takes a moment to sign up. Reporting your repairs is usually quickest on the customer portal, and there are a range of other features to make use of like paying your bills and checking your account balance. Find out more and sign up to the portal.

If you need to change your appointment slot for a repair, please let us know as soon as possible. This helps us to rebook your slot with another customer, helping us to complete as many repairs as possible.

Visit our customer portal to report your repairs.