As part of our work to meet new government regulations, we are making positive changes which will improve the services we provide.
The government has introduced the new Social Housing Regulation Bill, which follows the government’s commitment that there would not be another situation similar to the Grenfell Tower fire.
The Bill will help to drive up standards at housing associations and hold landlords to account for the service they provide to their customers.
The regulations are being introduced for several reasons, including:
- To ensure social housing is safe.
- To make it easier to know how social landlords are performing, to increase transparency and accountability.
- To ensure quick and effective complaint resolution.
- To strengthen the consumer standards social landlords must meet.
- To empower residents and support them in holding their landlords to account.
- To ensure good quality, decent homes and neighbourhoods.
- To support tenants to buy a home of their own.
What will it mean for you as a LiveWest customer?
You may notice some changes to the way we do some things, some of which we have already started to do. You may also be asked to provide feedback about their experience as a customer.
Some of the changes include the introduction of new Tenant Satisfaction Measures, more building safety measures, changing the way we handle complaints and a new model for shared ownership.
Read our full update on the Social Housing Regulation Bill and what will mean for you as a LiveWest customer.
