Skip to main content

LiveWest

A home for everyone

Search

Speak and Translate
SignVideo Call
Accessibility Help

My Account

Main navigation

My Account
My home
Help and advice
Find a home
My community
About us
Careers
- Search vacancies
  Search and apply for our latest vacancies
  
  Style
  
  Primary
- Apprenticeships
  Find out more about our apprenticeships
  
  Style
  
  Primary
- Working at LiveWest
  Come and join us and develop your skills and career
  
  Style
  
  Primary
- Reward and benefits
- Got a question?
- Our values
- Gender pay reporting
Contact us
Speak and Translate
SignVideo Call
Accessibility Help

Connecting with you

Welcome to Connecting with you, where we update you on some of the latest news across our services. You can view our latest December 2024 issue, or look through previous editions for stories you may have missed. You can also use the filters to find stories in different topics.

How we collect and use your personal information

Services

Share

Customers using a laptop.

To help us give you the best service possible, we collect some personal information about you. We have recently updated our privacy notice, which explains how and why we collect your data, as well as how we look after it. We understand our customers have different circumstances, so we have also published a range of privacy notices depending on the service you receive from us.

Any data we hold about you is used so that we can provide a high-quality service for you, and it must be collected in a lawful way. Your data cannot be used just for any reason, it is only accessed by LiveWest colleagues who need to know something about you in order to provide the service you receive from us.

Read our full update for more information on our new privacy notice, how we use your personal data and what control you have over the data we hold about you.

Go back

You may also like

A children's play park.

Keeping the areas around your home in good condition

Enjoying the outside spaces of where you live is a huge part of feeling connected to your community and having...

We are making some changes to improve the service we provide to you

As part of our work to meet new government regulations, we are making positive changes which will improve the...

Show more

LiveWest colleagues working on a kitchen in a home.

Receiving updates to your home

We are committed to providing high quality homes for our customers, which includes occasionally updating or...

Somerset and West of England

Tackling anti-social behaviour in our neighbourhoods

We are committed to dealing with anti-social behaviour to make sure our neighbourhoods are places people love to...

Our policy on XL Bully type dogs

Following the government recently announcing a ban on XL Bully type dogs, we have been reviewing our policy on...

Our services over the 2023 festive period.

Our services over the 2023 festive period

As we approach the festive period, we wanted to let you know about our services over the Christmas and New Year...

LiveWest colleague and a customer.

We have released our latest annual report for customers

We are delighted to have recently published our most recent customer annual report. Included in the report is how...

Someone using a laptop.

Preparing for the nationwide digital switchover

Telephone companies are preparing to switch to digital landlines by 2025, which may mean your landline or broadline...

Image of a sunny playground.

Play your part in keeping the areas around your home in good condition

It is important for people to be happy with the quality of their neighbourhood, and have their say on how it is...

Someone using a tablet.

Rent and direct debit scams

With the cost of living continuing to stretch household budgets, a worrying trend of rent scams is unfortunately...

LiveWest colleagues smiling and talking with customer outside house.

Kindness in our communities

At LiveWest, we care about making sure people have homes and communities that they love to live in. An important...

LiveWest colleagues walking along a road with toolboxes.

Visiting your home for repairs and appointments

Providing access to your home for appointments helps to keep you and your home safe and gives us the chance to...

Delcie and a LiveWest colleague laughing.

Extra care making a big difference for Delcie

An extra care scheme has transformed a resident’s life as she has the support she needs and a home she loves to be...

LiveWest colleagues fixing a radiator.

Get ready for autumn and winter with our latest safety advice

As we head towards autumn and winter, it is important to get ready for the colder and often wetter weather. Take a...

Braedon with a support worker.

Braedon being helped by important supported housing

As part of Starts at Home Day, which celebrates the value of support services and for many people to have safe and...

People holding a sign saying 'championing supported housing'.

Celebrating supported housing

We recently celebrated Starts at Home Day, which is all about celebrating the positive impact supported housing has...

LiveWest colleagues at the door of a customers' home.

Property condition surveys for your home

To make sure that our homes are high quality and provide safe living conditions for our customers, we are going to...

LiveWest colleague reading a book to a child.

We have published our latest Customer Annual Report

We are happy to share our newest Customer Annual Report with you. In the report, you can find out how we've been...

LiveWest colleague working on a boiler.

Repairs to your home

We have been making some changes to improve the repairs service our customers receive. This includes improving some...

Someone using a laptop.

Your repairs, your payments, all in one place

Have you signed up to our customer portal yet? If not, now is the perfect time to. The customer portal is usually...

LiveWest colleagues and resident who completed the half marathon.

Supporting young people to develop their futures

We are proud to support 1,800 people through our supported housing services. This includes the services we offer...

LiveWest colleagues at the door of a customers' home.

Helping us maintain your home

From time to time we need to access your home to maintain it, to complete repairs, or to keep you safe with testing...

×

Customer Services

Enter your postcode

We’ll use this to make sure we show you the right information.

Postcode

Not right now I'm not a resident

Customer Services

What type of customer are you?

Not right now I'm not a resident

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is coming soon!

We are making some important updates to our portal.

Our new portal is coming soon.

If you need to pay a bill, or contact us, please use the links below

Pay a bill Contact us

Footer

My home
Help and advice
Find a home
My community
About us
Careers
Media consent form

Search

Consent preferences

Copyright ©2024 LiveWest Homes Limited