Privacy notices

This section applies to customers who rent a home from us. 

To deliver services to our customers in an effective and efficient way, and to meet our obligations as a landlord, LiveWest will collect and use your personal data. The lawful basis for this processing is:

• Contract
• Legitimate interest
• Legal obligation
• Vital interests

Read the privacy notice for customers who rent a home.

This section applies to customers who have a shared ownership home with us.

To provide an effective and efficient service to those wishing to buy a shared ownership property, LiveWest will collect and use your personal data. The lawful basis for this processing is: 

• Contract
• Legitimate interest
• Legal obligation

Read the privacy notice for customers who own a shared ownership home. 

This section applies to customers who are purchasing or looking to purchase a home with us. 

To provide an effective and efficient service to those wishing to buy a property from LiveWest, we will need to collect and use your personal data. The lawful basis for this processing is: 

• Contract 
• Legitimate interest 
• Legal obligation 

Read the privacy notice for customers wishing to buy a home with LiveWest. 

This section applies to customers who receive a tenancy sustainment service from us. 

To deliver tenancy sustainment services to LiveWest customers in an effective and efficient way, customer data will need to be collected. The lawful basis for this processing is: 

• Contract 
• Legitimate interest 
• Vital interests 
• Consent 

Read the privacy notice for customers who receive tenancy sustainment services from LiveWest.

This section applies to customers who rent a garage from us. 

To provide an effective and efficient service, LiveWest will need to collect and use customer data. The lawful basis for this processing is: 

• Contract 
• Legitimate interest 
• Legal obligation 

Read the privacy notice for customers who rent a garage from LiveWest.

This section applies to customers who live in supported, sheltered or extra care housing accommodation.

To deliver services to our customers in an effective and efficient way, and to meet our obligations as a landlord, we will collect and use personal data. The lawful basis for this processing is: 

• Contract 
• Legitimate interest 
• Legal obligation 
• Vital interests 
• Consent

Read the privacy notice for customers who live in supported, sheltered or extra care housing accommodation.

This section applies to customer who live in a property with a LiveWest leasehold. 

To provide an effective and efficient service to our leaseholders, LiveWest will need to collect and use customer data. The lawful basis for this processing is: 

• Contract 
• Legitimate interest 
• Legal obligation

Read the privacy notice for customers who live in a LiveWest leasehold property.  

This section applies to LiveWest community events and community connectors.

When LiveWest delivers a community empowerment service, this includes the collection and use of customer data, if the customer has opted in to become involved in any LiveWest events and projects. LiveWest will also use personal data to contact customers to promote future events or projects when it is legal to do so. The lawful basis for this processing is: 

• Legitimate interest 
• Legal obligation 
• Consent   

Read the privacy notice for community events and community connectors. 

This section applies to anyone under the age of 18.

LiveWest will only collect limited information about children living within a property, such as name, address, and date of birth. This is so a record of who is living at the property can be kept. We may also collect information about relevant health conditions if it is needed for us to provide help or support.  
The lawful basis that LiveWest rely upon are: 

• Legitimate interest 
• Contract 
• Consent  

Read the privacy notice for under 18's. 

LiveWest are committed to listening to and taking account of customer views. As part of this commitment, you will occasionally be contacted to get your feedback on how well we are delivering our services, as well as to understand your needs and requirements both as individuals and as a wider community. Research also helps us to understand you as a customer and what is important to you. 

LiveWest are required to have a lawful basis to carry out customer research. The lawful basis for this processing is: 

• Legitimate Interest 
• Consent 

Read the privacy notice for customer research and engagement work. 

The Data Protection Act 2018 and UK GDPR gives individuals rights relating to their personal data and information. There are eight individual rights: 

• The right to access your data. 
• The right to have data rectified if it is inaccurate. 
• The right to have data deleted.  
• The right to object. 
• The right to ask for data processing to be restricted.  
• The right to receive information regarding automated decision making. 
• The right to data portability.  
• The right to make a complaint.

Read the privacy notice for your rights as a customer.