We are committed to being fair and inclusive, supporting diversity and providing inclusion for all of our customers, colleagues and stakeholders.
Ensuring that we communicate in a way that everyone understands is an essential part of our Equality, Diversity and Inclusion strategy.
Our website has achieved W3C's Web accessibility standards and we provide a range of accessibility services through our website, email and telephone services, to make our communications inclusive for everyone.
This video highlights a few of the accessibility services we offer, you can find out more below.
Helping you read our communications
Our Recite Me toolbar offers several tools to help you read our website, and can also be used to listen to and translate our website. To open the Recite Me toolbar, click on the circle button which will appear in the bottom right of your screen when on our website. This will open the toolbar.
To make the size of text on our website bigger, open the toolbar and then select 'increase font size’.
We also offer screen mask and simplify features, through our Recite Me toolbar, to help you focus when reading our website.
Watch the video below to find out more about the toolbar.
If you are a LiveWest customer and would like to receive letters from us in large print, please contact us and let us know. We will be happy to help you.
Listen to our website read aloud
You can use our Recite Me toolbar to listen to our website read out loud in a natural sounding voice, and accent of your choice.
To try it out, open the toolbar and then select 'change language'. To hear text read out loud, simply click on the second icon in the toolbar that appears along the top of the page and hover your mouse over any text. From a touchscreen device you will need to click on the text to hear it.
Translation services
You can use our Recite Me toolbar to translate our web pages into over a large number of languages and read the content aloud in some of the most commonly spoken languages in the world.
Our Recite Me toolbar offers several tools to help you read our website, and can also be used to listen to and translate our website. To open the Recite Me toolbar, click on the circle button which will appear in the bottom right of your screen when on our website. This will open the toolbar.
We are able to translate letters or leaflets in over 170 different languages. You can also request our translation service when you call through to our customer service department, or by speaking to your Income Officer or Housing Officer.
Video Relay Service
For our customers who use sign language, we offer a Video Relay Service. If you wish to use this service, please click on the Accessibility menu in the top right of the website, select 'SignVideo Call', enter your postcode and then you will be connected.
Watch the video below to find out more.
If you would like to receive communications in another format, customers can contact us and let us know. We will be happy to help you access the support that you need.