The safety and wellbeing of our customers and colleagues is our top priority. We want to provide safe, dry and warm homes for our customers, and to ensure that the fabric of the buildings is protected from deterioration due to damp and mould.
On this page you can find information on our approach to damp and mould, as well as what you should do if you have damp and mould in your home.
Our damp and mould policy
To help us provide homes free of damp and mould, we have developed a policy which outlines our approach to dealing with damp and mould.
View our damp and mould policy.
Dealing with damp and mould
If you have tried to remove damp and mould in your home and are finding that it keeps coming back it is really important that you report it to us, as we can then help you to get rid of it.
This might be through further advice or it may be that there is an underlying issue and we need to carry out work on your home.
The best way to show us the problem is to send us pictures by email or through our new customer portal. When you report it, we may conduct a virtual inspection to help us understand the problem before coming out to fix it.
You can try and deal with damp and mould in your home by:
- Viewing our advice for dealing with damp and mould.
- Reading our leaflet.
- Watching the video on this page.
Our response following the death of Awaab Ishak
Following the Coroner’s verdict on the death of Awaab Ishak, the Regulator of Social Housing wrote to all social housing providers in the country. This letter requested information about providers' approach to damp and mould, and to seek assurance that we are addressing risks relating to damp and mould in residents’ homes.