We offer a number of ways you can pay your rent and other charges.
Your Allpay card has your registered name and reference number on it, so keep it with you when paying with any of the methods below.
Methods for making a payment
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You can access the customer portal here. Sign up for an account, then you can login, make payments and keep track of your balance.
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Direct Debit payments can be made on any day of the month and can be set up on a weekly, fortnightly, four weekly or monthly basis.
To set up your Direct Debit please call the Income team on 01752 856 143. All you will need is your bank account number and sort code and it will take less than 5 minutes to complete. -
You can pay online through Allpay. You will need your 19 digit Allpay payment card number. If you don't have this number, please speak to our Income team - find your Income Officer, call 01752 856143 or email income@livewest.co.uk.
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You can easily make a payment wherever you are, at the touch of a button on your Apple or Android smartphone, with the AllPay app. The AllPay mobile app is free to download from your app store.
Download the app on a Windows phone
You will need your 19 digit Allpay payment card number. If you don't have this number, please speak to our Income team - find your Income Officer, call 01752 856143 or email income@livewest.co.uk.
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You will need your 19 digit Allpay payment card number for all the below payment methods. If you don't have this number, please speak to our Income team - find your Income Officer, call 01752 856143 or email income@livewest.co.uk.
By standing order
Contact our Income team to find out more - find your Income Officer.
Over the phone
If you have a debit or credit card, you can pay through the Allpay automated payment service, 24 hours a day. You will be asked for your rent payment card number so have this card with you. You will then be asked for details from your debit or credit card and the amount you want to pay. You can call the automated Allpay line on 0330 041 6497.
By text using a debit or credit card
You'll need to register your Allpay card first. Next text 'pay' along with your password and the amount to 81025.
At a shop with a Post Office or PayPoint outlet by cash or debit card
Rent free weeks 2023/24
If your tenancy was previously with DCH, the below weeks will be rent free:
WB 3 April 2023
WB 3 July 2023
WB 2 October 2023
WB 25 December 2023
WB 1 April 2024
WB 1 July 2024
WB 30 September 2024
WB 23 December 2024
Please note that these weeks do not apply to any previous Knightstone tenancies. If the above weeks apply to your tenancy, you will receive a letter from us with more information.
More help and support
If you have any questions, speak to our Income team. Find your Income Officer.
If you are experiencing financial difficulties, our Tenancy Sustainment team are here to support you.