About your heat pump:
Heat pumps extract heat from the air, the ground or a nearby water source and use this energy to heat your home. Heat pumps use renewable energy to heat your home, meaning they produce zero carbon and are an environmentally friendly alternative to a traditional boiler.
You can find out more about heat pumps on our Heat pump webpage.
You can also download a homeowner heat pump brochure on the Daiken website.
How to use a heat pump:
Unlike a traditional boiler, heat pumps work by providing lower temperature heat (around 19C) over a longer period of time, rather than high levels of heat in short bursts. Because of this, you will need to use your heat pump differently to how you may use your boiler.
Rather than turning the heat pump on and off like you might do with a traditional boiler, heat pumps are cheaper and warmer to leave turned on all day. If you have a heat pump and are finding your energy bills are higher than expected, this may be because you have been switching the heat pump off and on, costing you more money.
Watch this video to find out more:
The Centre for Sustainable Energy also have some useful advice for how to make the most of your heat pump.
The energy saving trust have also created the below video with helpful advice.
If you're still struggling with your heat pump, these are some common causes of problems:
Can you see if the power supply is working? Back to top
There maybe a problem with the power supply, please check the plug if this safe to do so.
Does your motor have a reset button? Back to top
If your motor has a reset button, please press this to restart the motor. The motor may be clogged with dirt, resetting the motor may help to remove this.
Can you check the air filters? Back to top
The air filters may have a lack of refringent gas in them and they will need to be replaced.
Has there been cold and frosty weather recently? Back to top
Source heating can be affected by frost, which may cause cracks in the pumps. If so, please contact us, an engineer will need to be called to replace this.