Skip to main content
LiveWest
A home for everyone
Search
Search
Accessibility
Speak and Translate
SignVideo Call
Accessibility Help
My Account
Main navigation
My Account
My home
My Account
Log in or register to see your statements, pay your bill or track your repairs
Style
Primary
Solve an issue
Find help and advice about your home to save you time
Style
Primary
Rent and tenancy
Get answers to your questions about your tenancy and rent statements
Style
Primary
For existing shared ownership customers
Make a payment
Setting your rent
Find your Income officer
Find my Housing Officer
How-to guides
Gardening
Our safety standards
Your moving home checklist
Aids and adaptations
Buildings insurance
Managing your water
Making alterations and improvements to your home
Damp and mould
Our promise to you
Pet registration
Service charges
Help and advice
Support for you
Find out what our Tenancy Sustainment team can support you with as a LiveWest resident.
Style
Primary
Anti-social behaviour
Find out how to report anti-social behaviour and what we can do
Style
Primary
Green advice
Look at our green advice tips to see how you could become more environmentally friendly in your home and garden
Style
Primary
Find my Housing Officer
Find my Income Officer
Your safety
Solve an issue
Energy advice
Be Money Ready
Housing assistance
Grants
Universal Credit
Parking
Cost of living
Compliments, feedback and complaints
Find a home
Homes to buy
Take a look at our new homes to buy including shared ownership
Style
Primary
Homes to rent
Find out about choice based lettings, and other ways we can help you find a home
Style
Primary
Shared ownership
Find out how you can get onto the property ladder with us and a new shared ownership home
Style
Primary
Home finder
Why buy from LiveWest?
Supported housing
Contact us
Social rented
Young people services
My community
Community Connectors
Meet our Community Connectors
Style
Primary
Get involved
Working with our incredible customer volunteer groups helps us to give the best service to customers.
Style
Primary
Social Value
Social Value is the benefit our customers and communities gain from contributions made by our contractors and suppliers.
Style
Primary
Our Community Investment offer
Estate Service Champions
About us
Who we are
Find out about our people, values and our plans for the future
Style
Primary
Our performance
We believe in being open, explore our finance and governance reporting here
Style
Primary
For investors
Take a look at our key information and ratings, and what it means to invest in LiveWest
Style
Primary
Sustainability
Tenders & suppliers
Legal
Corporate strategy
Our partnerships
Equality, Diversity and Inclusion
Research reports
Our Land team
Careers
Search vacancies
Search and apply for our latest vacancies
Style
Primary
Apprenticeships
Find out more about our apprenticeships
Style
Primary
Working at LiveWest
Come and join us and develop your skills and career
Style
Primary
Reward and benefits
Got a question?
Our values
Gender pay reporting
Contact us
Speak and Translate
SignVideo Call
Accessibility Help
Problems with your heating
Have you tried?
Other residents found these steps helpful
Do you have hot water, but no heating?
Can you see 'communication fault' flashing on your thermostat controller?
Do you have gas and no heating or hot water?
Check for fault codes
Can you see a fault code reading 'no ignition' on your boiler ?
Check the pressure on your boiler
Have you adjusted the pressure indicator on the pressure gauge on your boiler?
Is your gas meter working?
Have you restarted your boiler?
We are responsible for this
Report online and we'll come back to you to arrange an appointment with any next steps.
Address of Repair
Address
Address
Address 2
City/Town
ZIP/Postal Code
About the problem
Do you have hot water, but no heating?
Do you have gas and no heating or hot water?
Check for fault codes
Check the pressure on your boiler
Can you see 'communication fault' flashing on your thermostat controller?
Is your gas meter working?
Have you adjusted the pressure indicator on the pressure gauge on your boiler?
Can you see a fault code reading 'no ignition' on your boiler ?
Have you restarted your boiler?
Add any extra info
e.g. any information that could help us solve your issue.
Extra Information
Extra Information Image
Add photo
Upload
No file chosen
One file only.
16 MB limit.
Allowed types: gif, jpg, png.
Contact Details
Name
Contact Number
Email
When is best to contact you?
Report Repair
Leave this field blank