Customer Announcement

Please visit our customer portal.

Our Customer Service Team are currently experiencing a high volume of calls. Please visit our customer portal for non-emergency repairs, and email enquiries@livewest.co.uk for other enquiries.

Back to site

Read our latest news

15 September 2022

Changes to our services on Monday 19 September 2022

We will be joining the country in mourning Her Majesty Queen Elizabeth II for the State Funeral on Monday 19 September
9 September 2022

We are deeply saddened by the passing of Her Majesty Queen Elizabeth II

Our deepest condolences go out to the Royal Family and our thoughts are with them all at this difficult time.
8 September 2022

Go green with your cleaning routine

From upcycling to lemon juice - our best eco-friendly cleaning hacks
6 September 2022

Jane appointed as our new Head of Asset Management Delivery

As we embark on our huge programme of change to get our homes ready to be net zero by 2050, Jane's wealth of experience will support our plans.
2 September 2022

We support our customer with overcoming their struggles to live independently

The Starts at Home Day campaign recognises how important supported housing can be to transform lives.
2 September 2022

LiveWest backing campaign that celebrates the role of supported housing

The campaign, organised by the National Housing Federation, is designed to ensure that people who need extra support have a safe home that meets their needs.
2 September 2022

Our colleagues help a customer move from supported housing to their own home

We're highlighting the value of support services and the difference it can make to our customers with Starts at Home Day.
23 August 2022

Our Customer Engagement Commitments 2022-25

We want to ensure that customer experience continually shapes our services and how we deliver them.
22 August 2022

Is your area affected by the hosepipe ban?

A hosepipe ban is being introduced from 23 August 2022 for Cornwall and parts of Devon. Find out more about the ban and how you can save water at home.
18 August 2022

Update on our repairs and maintenance services

We want to take this opportunity to give you an update on our current repairs service.