Customer Announcement

Please visit our customer portal.

Our Customer Service Team are currently experiencing a high volume of calls. Please visit our customer portal for non-emergency repairs, and email enquiries@livewest.co.uk for other enquiries.

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Read our latest news

7 October 2022

Feeding back on our plans for affordable homes on the Isles of Scilly

If you live on the Isles of Scilly, we would like your feedback on our proposed affordable housing scheme.
7 October 2022

Come and meet our Aids and Adaptations team

Do you have a disability or long-term health condition? Our Aids and Adaptations team could help.
6 October 2022

Win a slow cooker and save money on your energy bills.

Slow cookers use less energy than an oven and can save you money on your energy bills.
3 October 2022

Celebrating Black History Month

We are celebrating Black History Month (1-31 October), the annual celebration of the history, achievements and contributions of black people in the UK.
30 September 2022

We have made some changes to our crisis and hardship grant

Our crisis and hardship grant will now focus on energy and food to support our customers.
30 September 2022

We have completed our complaints self-assessment

We are pleased to announce that we are compliant with the Housing Ombudsman Complaint Handling Code
29 September 2022

Recruitment buzz in Yate as beekeeper looks for help with community beehives

Community call out for help looking after Ladden Garden Village’s smallest and busiest residents
26 September 2022

Meeting local people about Isles of Scilly development opportunity

We are asking residents on the Isles of Scilly to speak to us about affordable housing on the islands.
26 September 2022

We launch our Slow Cook, Low Waste competition to support our customers

Customers can share their top tips on reducing food waste for a chance to win a slow cooker.
22 September 2022

Our environmental focus earns shortlisting at Exeter Property Awards

With an overriding commitment to protecting the environment, our Cby28 programme will help our homes become more energy efficient.