9 December 2024 Complaint learning: complaint escalation We are continuously getting feedback from our customers and fixing things that are identified.
25 October 2024 Learnings and feedback from the Housing Ombudsman As part of our learning from complaints, we have published the results of a Housing Ombudsman review of complaints.
17 October 2024 Complaint learning: communication We are continuously getting feedback from our customers and fixing things that are identified.
2 April 2024 We have completed our 2024 complaints self-assessment We are pleased to announce that we are compliant with the Housing Ombudsman’s Complaint Handling Code.
