Key See what the icons below represent
About our customer service
Our target: 88.6%
Our target: 74.0%
Our target: 92.8%
Our target: 80.0%
Our target: 7.4 out of 10
About your home
Our target: 95.0%
Our target: 100.0%
Our target: 100.0%
About your neighbourhood
Our target: 1100
We carry out surveys every month and the performance figures are based on a sample of responses. We receive replies from over 2,400 customers a year about their overall satisfaction with our services, their home, their neighbourhood and that we listen to their views. We also ask a sample of customers who have recently experienced a service for their feedback – for example over 1,800 replies from customers about their last repair, over 800 regarding moving in to a home, over 640 responses about our complaints service, and over 4,700 responses about our customer service centre.