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About our customer service
About your home
About your neighbourhood
We carry out surveys every month and the performance figures are based on a sample of responses. We receive replies from over 1,900 customers a year about their overall satisfaction with our services, their home, their neighbourhood and that we listen to their views. We also ask a sample of customers who have recently experienced a service for their feedback – for example over 2,700 replies from customers about their last repair, over 500 regarding moving in to a home, over 600 responses about our complaints service, and over 7,000 responses about our customer service centre.
Your feedback helps us to learn and improve our services, as well as understand your views and get things right the first time. Find out more about how we are learning from your feedback here.