Customer Announcement

Please visit our customer portal.

Our Customer Service Team are currently experiencing a high volume of calls. Please visit our customer portal for non-emergency repairs, and email enquiries@livewest.co.uk for other enquiries.

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Read our latest news

5 April 2022

Retired factory worker delighted to move into new shared ownership home in Ilminster

Malcolm was homeless before successfully purchasing his own home at our scheme in Somerset.
4 April 2022

10 top tips to save energy at home

Saving energy at home is a great way to help the environment, and could save you up to £375* a year on your energy bills.
4 April 2022

Our customer Frank celebrates his 100th birthday

It was a pleasure to join Second World War veteran Frank Greep and his friends and family to mark his special day
30 March 2022

Our new Energy Advice page offers support to manage your bills

We are launching our new Energy Advice page to help you stay in control of your energy bills following the price cap increase in April.
29 March 2022

Energy Fair in Holsworthy helps customers manage their energy costs

As part of our drive to support customers to manage their energy costs we are hosting the first in a series of local energy advice events.
29 March 2022

InFocus review our performance

Our customer scrutiny group, InFocus, have assessed our performance over the last 12 months against the Together with Tenants charter.
24 March 2022

Homes for Ukraine

We are supporting the Government’s Homes for Ukraine scheme.
24 March 2022

Housing Ombudsman determinations – December 2021 to March 2022

The Housing Ombudsman has reviewed how we handle your complaints
23 March 2022

Our colleague, Paul, shares his story of living with multiple sclerosis (MS)

This month we are celebrating our colleagues and customers with hidden disabilities.
18 March 2022

Our resident Jill Hitchcock shares her journey living with Multiple Sclerosis

We're celebrating hidden disabilities this month and as it's MS Awareness Week for the National Multiple Sclerosis Society we're sharing a resident's experience with the condition