We are happy to share our newest Customer Annual Report with you!
In the report, you can find out how we've been helping our customers. There is news from our Repairs team, information about our supported housing, and how we've been helping customers stay in their homes. We also share exciting updates on the community projects we've been working on, and lots about what we plan to focus on over the next three years.
Our Director of Neighbourhoods, James Reseigh said: “This provides you with an overview into what we have been doing at LiveWest and a review of how we have been performing over the past year.
We know that demand for housing and the cost of living is still having a huge impact on our customers.
We have been working hard to provide advice to customers to help them with their money, and support those who may be struggling; some of these outcomes are shared in this report.
With another year of high demand on our repairs service, we have been able to work more efficiently, resulting in quicker repairs and happier customers.
We know that repairs are a top priority for our customers, and we are constantly striving to improve this service. This year, we have improved our portal repairs experience and are continuing to do so. We have recently launched a repairs booking service.
In the last year, we have focussed on how we deal with formal complaints and most importantly how we learn from them to improve. We have structured our teams to ensure lessons are learnt from when we have not got things right and have worked to meet the requirements of the new complaint handling code as introduced by the Housing Ombudsman Service.
Thank you for your continued support over the past year. Please reach out to us if you want to get more involved as a customer or need any assistance or advice.”