In February, the Housing Ombudsman published a spotlight report on complaints about heating, hot water and energy in social housing. You can read it in full here.
In the report, the Housing Ombudsman made a series of observations and recommendations for all social landlords to consider and adopt where able to do so. We have reviewed the report and fully comply with the recommendations made in the Housing Ombudsman report.
We recognise that having a warm and energy efficient home is important to you. We are committed to improving the energy efficiency of your home and meeting environmental targets set by the government.
We know that boilers and appliances will need repairing at times; we want to make sure that repairs are carried out quickly, so you are not without heating or hot water for a long period of time.
We are carrying out a review to improve the way we make payments towards the use of any temporary heaters we may have to leave at your home. This includes looking at options to provide the payment at the time the temporary heater is left at your home.
Our solve an issue tool has lots of information and advice to help you solve minor issues you may be experiencing with your heating or hot water. You may find it helpful to go through the checklist before contacting us as you may be able to resolve the issue without the need for someone to visit your home.
If you have lost the instructions for your boiler or heating controls, you may be able to download a copy from the internet. You will need to know the make and model of your appliance.
If you are having any issues with the heating or hot water in your home, please contact us to let us know. You can do this quickly and easily on our website or you can call us on 0300 123 8080.
27 May 2021
Helping you with your heating
Recommendations from the Housing Ombudsman
