If you notice something is not quite right with a lift in your building or home, please report this to us so we can repair it and support anyone that may be inconvenienced. 

We service and maintain lifts in your home or building to ensure they are working correctly and safely. If an appointment has been made for repairs or servicing, please ensure that you are home so that access can be provided, as this helps us to complete as many jobs for our customers as possible. 

Take a look at how regularly we service different lifts and equipment: 

• Passenger lifts: monthly
• Communal stair & platform lifts: every six months
• Domestic through & platform lifts: every six months
• Domestic stair lifts: annually 
• Hoists & specialist baths: annually 

Lifts are a safe way to travel between floors or levels, however there are a few actions you can take to keep yourself safe: 

• Take care when stepping in and out of the lift.
• Stand clear of the doors when they are opening and closing. 
• Pay attention to the maximum weight and capacity. 
• Never try and stop a closing door with your hand or another body part. You should only use the buttons. 
   

Occasionally people can get trapped in lifts, however this is rare. If this happens to you, the most important piece of advice is to stay calm and remember the lift will have stopped to ensure your safety. 

If a lift you are using stops or stalls, you should press the alarm button which will connect you to help.

Provide as much information as you can so that help can be sent, for example a lift engineer or the fire service. 

It is never too early to teach children about staying safe around lifts. One way to do that is by sharing this short story from the Lift and Escalator Industry Association with your children.