What this means for you
There are many repairs that we will do for you and there are some repairs that you will be responsible for.
To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities.
We also recognise that there will be times when you need additional support and in these circumstances, we will carry out work which falls outside of this standard approach. We are happy to discuss these situations with you.
Our commitment to you
- We will discuss a repair with you and confirm who will cover the cost. We will always appoint appropriately skilled and trained staff or contractors to undertake the work.
- Where anyone’s health and safety maybe at risk or extensive damage to the home is likely we will make sure that the maintenance team attends as soon as possible.
- If the repair is our responsibility, we will arrange an appointment with you to do the work.
- If it is an emergency, we will always give these cases priority.
Read our service offer for customers, last updated January 2024, and find out more on how we work in your home.
Please remember that if you plan to make alterations to your home you will need to discuss this with us first as we will agree who will be responsible for the upkeep.
For useful help and advice about your home please visit solve an issue.