Heat pumps

There are two main types of heat pump – air-source heat pumps (ASHPs) and ground-source heat pumps (GSHPs).

Air-source heat pumps (ASHP)

ASHPs take warmth from the air outside and use it to heat your home. They are better for the environment and can save you money on your energy bills. 

Heat pumps work differently to conventional boilers, so it’s important to know how to use them correctly, or your energy bills could increase. 

For more information on ASHP's, read our short guide or the information on this page. 

Controlling your ASHP

Rather than turning your heat pump on and off like you might do with a traditional boiler, heat pumps are cheaper and warmer to leave turned on all day. If you have a heat pump and are finding your energy bills are higher than expected, this may be because you have been switching the heat pump off and on, costing you more money. 

To change the temperature in your home, adjust the temperature controls on your radiators or on the underfloor heating zone controls in individual rooms, instead of using the main thermostat.

Watch the video below for more information on how to use your heat pump.

This article from CSE shares some more information on how your ASHP works and how to control it.

Exhaust ASHPs

You may have an exhaust ASHP.

An exhaust ASHP takes heat from the ventilation system in your home (if you have one) to warm the air that heats your home. You can find out more about exhaust ASHPs on the energy saving trust's website.

The video below shares some helpful tips on how to control your NIBE exhaust ASHP. 

Solving issues with your heat pump

Visit our Solve an issue page for more information on solving issues with your heat pump.

Ground-source heat pumps (GSHP)

GSHPs take warmth from the ground and use it to heat your home. They are better for the environment and can save you money on your energy bills. 

Heat pumps work differently to conventional boilers, so it’s important to know how to use them correctly, or your energy bills could increase. 

Visit the energy saving trust’s website for more information.

Controlling your GSHP

Rather than turning your heat pump on and off like you might do with a traditional boiler, heat pumps are cheaper and warmer to leave turned on all day. If you have a heat pump and are finding your energy bills are higher than expected, this may be because you have been switching the heat pump off and on, costing you more money. 

To change the temperature in your home, adjust the temperature controls on your radiators or on the underfloor heating zone controls in individual rooms, instead of using the main thermostat.

Solving issues with your heat pump

Visit our Solve an issue page for more information on solving issues with your heat pump.