Key See what the icons below represent
About our customer service
Our target: 90.0%
Our target: 74.0%
Our target: 93.5%
Our target: 80.0%
Our target: 7.6 out of 10
About your home
Our target: 87.8%
Our target: 100.0%
Our target: 95.0%
Our target: 84.1%
Our target: 100.0%
About your neighbourhood
Our target: 65.4%
Our target: 683
We carry out surveys every month and the performance figures are based on a sample of responses. We receive replies from over 1,900 customers a year about their overall satisfaction with our services, their home, their neighbourhood and that we listen to their views. We also ask a sample of customers who have recently experienced a service for their feedback – for example over 2,400 replies from customers about their last repair, over 550 regarding moving in to a home, over 600 responses about our complaints service, and over 7,000 responses about our customer service centre.