What is CO and why is it dangerous?
Carbon monoxide (CO) is a poisonous gas that has no taste or smell. If there is an undetected leak, this can leave you feeling unwell, with headaches, nausea and flu like symptoms. If left untreated, a CO leak can even result in death.
If you have a faulty gas appliance in your home, there is the potential it could release this gas without your knowledge. Therefore, we have carbon monoxide detectors which alert you if there is a CO leak in your home.
What do I do if I have a suspected leak?
If your CO alarm sounds, then you will need to ensure you react immediately, so that the leak is managed as quickly as possible. Please call through to LiveWest as soon as you can, where a customer service advisor will pass over safety advice and organise for one of our team to visit your home. A member of the National Gas Emergency service will arrive within 1-2 hours to detect if a leak is present and if they find traces of CO in your home, they will turn off your gas as a safety measure.
Our team in customer services will also raise an emergency appointment for a gas operative to attend within 24 hours to find what is causing the leak. Hopefully, they will resolve the problem in this visit and turn your gas supply back on. If additional work is required, they might need to make a follow-up appointment with you and leave you with a temporary source of heating whilst you are without a gas supply.
Find out more about gas leaks here.
Boilers and heating
Click here to find out how to repressurise your boiler
Click here to find out how to bleed your radiators
Click here to read about boiler flues
Reporting a repair
You can find the different ways you can report your repair or contact our customer services team here.