Contact

 

Devon and Cornwall

For Devon and Cornwall related enquiries, please call: 0300 123 8080 or use the form below. 

To write to our Head Office, our address is:

1 Wellington Way, Skypark, Exeter, EX5 2FZ

How to contact us outside of business hoursIn an emergency call us immediately on 0300 123 8080. You can report an emergency 24/7.If you are waiting for follow-on work to be booked following an emergency repair there is no need to call us, our teams will contact you as soon as possible to arrange the repair. Remember you can raise all non-emergency enquiries through the forms below.

Have something you want to tell us or need our advice? Fill in this form and we'll be in touch.



Somerset and the West of England

 

For Somerset and the West of England related enquiries please call us on:

  • 01934 526000 
    Calls cost the same or less than your local rate from a BT landline (mobiles and other networks may vary).

We're open 8am-5pm Monday to Friday.

Have something you want to tell us or need our advice? Fill in this form and we'll be in touch.



New homes

Please email newhomes@livewest.co.uk or visit www.livewestnewhomes.co.uk for further information. 

Give us a shout on social media

It's an emergency and our lines are closed

Somerset and the West of England customers call Centra on 01934 526000. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back. You can use TypeTalk on this number too.

 Devon and Cornwall customers in an emergency call us immediately on 0300 123 8080. You can report an emergency 24/7.

 

Media enquiries

Please contact the Communications team with any media enquiries.

We are happy to help with any enquiry, whether it's a photo opportunity, facts, and figures on one of our new developments, or comment on housing news or a national agenda item like welfare reform.

Contact:

Mia Clay
mia.clay@livewest.co.uk
01392 814 583
07710 389545

 

Have something you want to tell us or need our advice? Fill in this form and we'll be in touch.



Help us tackle housing fraud

If you know or suspect someone is stealing from or defrauding LiveWest, please help us to do something about it. Please email us on: report.fraud@livewest.co.uk 

Customer feedback - compliments and complaints

We try to get things right the first time, and when we do it's great when you let us know. We love receiving positive feedback and that way we can keep it up. And, if we get things wrong we want to put complaints right as soon as possible, so we need to hear about these things too.

We want to hear from you

We welcome feedback from our customers as this gives us the chance to improve our services. So whether you have a complaint, compliment or some other feedback you would like to share with us we would like to hear from you.

Our promises to you:

  • we will listen to your complaint and make sure that we understand your concerns
  • we will try to put things right straight away
  • we will respond to your complaint in a positive, open and timely way
  • we will treat you with respect and courtesy

We aim to resolve complaints as quickly as possible but recognise that there are some occasions where it might take a little longer to resolve the problem. If this is the case we will let you know. We will also confirm what we have agreed with you in writing.

If you are a LiveWest customer and want to provide us with feedback on our services please click here.

If you require any further information relating to our Customer Feedback policy contact our Service Improvement team on 0300 123 8080.

 

Our offices

EXETER 

1 Wellington Way, Skypark
Exeter
EX5 2FZ

FOR SAT NAV PLEASE USE THIS ADDRESS: DPD, Spitfire Way, Clyst Honiton, Exeter EX5 2FR

WORLE

3 Filers Way
Weston Gateway Business Park
Weston-super-Mare
BS24 7JP

TOLVADDON

Tolvaddon House
Tolvaddon Business Park
Tolvaddon
Camborne
TR14 0HX