Contact us by using one of the methods below.
For Devon and Cornwall related enquiries, please call: 0300 123 8080 or use the form below.
To write to our Head Office, our address is:
1 Wellington Way, Skypark, Exeter, EX5 2FZ
How to contact us outside of business hours: In an emergency call us immediately on 0300 123 8080. You can report an emergency 24/7.If you are waiting for follow-on work to be booked following an emergency repair there is no need to call us, our teams will contact you as soon as possible to arrange the repair. Remember you can raise all non-emergency enquiries through the forms below.
For Somerset and the West of England related enquiries please call us on:
- 08458 729729
Calls will be charged at 2p per minute plus your network access charge, depending on your mobile plan.
- 01934 526000
Calls cost the same or less than your local rate from a BT landline (mobiles and other networks may vary).
We're open 8am-5pm Monday to Friday.
Somerset and the West of England customers call Centra on 0270 936437 or 01934 526000. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back. You can use TypeTalk on this number too.
Devon and Cornwall customers in an emergency call us immediately on 0300 123 8080. You can report an emergency 24/7.
Please contact the Communications team with any media enquiries.
We are happy to help with any enquiry, whether it's a photo opportunity, facts, and figures on one of our new developments, or comment on housing news or a national agenda item like welfare reform.
01392 814 583
If you know or suspect someone is stealing from or defrauding LiveWest, please help us to do something about it. Please email us on: email@example.com
We try to get things right the first time, and when we do it's great when you let us know. We love receiving positive feedback and that way we can keep it up. And, if we get things wrong we want to put complaints right as soon as possible, so we need to hear about these things too.
We want to hear from you
We welcome feedback from our customers as this gives us the chance to improve our services. So whether you have a complaint, compliment or some other feedback you would like to share with us we would like to hear from you.
Our promises to you:
- we will listen to your complaint and make sure that we understand your concerns
- we will try to put things right straight away
- we will respond to your complaint in a positive, open and timely way
- we will treat you with respect and courtesy
We aim to resolve complaints as quickly as possible but recognise that there are some occasions where it might take a little longer to resolve the problem. If this is the case we will let you know. We will also confirm what we have agreed with you in writing.
If you are a LiveWest customer and want to provide us with feedback on our services please click here.
If you require any further information relating to our Customer Feedback policy contact our Service Improvement team on 0300 123 8080.